Email Support
Email is the preferred communication channel for support. All support emails have top priority. Email allows us to find and prepare complete answers for your requests.
Unlike voice, written instructions remain available at any time for future reference and enable us to pick up a task or search past conversations.
support@proatria.com
Phone Support
In case you prefer to call, kindly direct your request to our UK office. We work from Mondays to Fridays, from 09:00 until 17:00 UK time.
Severity requests outside of the UK working days/hours should be directed to +44(0)2081 233729.
+44(0)1963 441311
Mon-Fri 9am to 5pm UK time
Focus on customers and quality
Our priority is serving the needs of our customers and help them as they grow or as they face new requirements with their file transfer systems.
6 out of 7 continents
Worldwide services
We support customers all over the world. We haven't reached Antarctica yet.
~99%
Support renewal rate
We are proud and work hard to be industry leaders in customer retention rates.
32K+
Automated tests
We implemented automated tests for each functionality, and run the tests on all the supported platforms. Every release must pass all our tests.
Security advisory
The security advisories newsletter is available to our customers as a convenient method for receiving information about security updates and best practices.
You can view the security advisories archive (articles are made public 3 months after their initial internal release).
Support options
Support and consultancy for your project
For more than 20 years, our support team has helped customers modernize and integrate file transfers across current and legacy systems. We are ready to help with your file transfer requirements and the delivery of your project.
SFTPPlus MFT is also designed to help your team manage daily operations independently. You can troubleshoot file transfers with detailed audit logs, with our support team available when you need help.
- Conference calls and online meetings
We understand that calls or meetings are often needed for assisting complex support cases or providing in-depth consultancy.
Conference calls, advanced online meeting and screen sharing tools are some of the ways we do remote meetings.
- Implementation & Configuration
Some of our customers outsource to major companies including HP, IBM, Fujitsu Services, Capita for services such as management of infrastructure, applications and business processes.
We are pleased to work with all of these companies (amongst others) to ensure successful implementation and integration of our software to meet your needs.
- Extended Support and Consultancy
We are happy to offer extended support and consultancy for any requests not included in the standard support contract. Costs will always be agreed in advance and may be on a fixed cost or per day basis.
In some cases consultancy may be required in the planning stages and we are happy to work with your architects and security teams as appropriate.
Product Documentation
All our products come with comprehensive documentation. We distribute the documentation with the product for offline usage. We also provide the documentation for online access.
- Latest SFTPPlus MFT v5.
- Documentation for the most current version of SFTPPlus MFT.
- SFTPPlus MFT v4 (no longer active development)
- Documentation for our last version of SFTPPlus MFT. This version is still supported, but we no longer add new functionalities.
- SFTPPlus MFT v3 (end of life)
- Documentation for our SFTPPlus MFT v3. This version has reached end of life.